F . A . Q


S H I P P I N G


Estimated Shipping Times

Ireland: 5 - 14 business days
US: 3 - 12 business days
Canada:  5 - 17 business days
Australia: 5 - 17 business days
Select International Orders* (see countries below): 5 - 17 business days
*Shipping to: Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malaysia, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan
Everywhere else: 5 - 27 business days

Shipping Costs

We offer standard tracked, untracked and expedited shipping rates. These rates vary depending on your country. To get you rate, select a shipping option at checkout.

 

Customs and Import Taxes
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Buyers are responsible for any customs and import taxes that may apply. We can't be held accountable for delays due to customs.

 

Order Never Arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at enemaku.design@gmail.com noting your order number. We'll see what can be done.

 

 

R E T U R N S

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please contact us within 5 days of delivery. Our policy lasts 30 days. If the item has not been returned to the manufacturer within 30 days, unfortunately we can’t offer you a refund or exchange. For this reason, please contact us as soon as your item has been delivered. Please do not send your purchase back to the manufacturer without contacting us first.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We cannot return any item that is returned more than 30 days after delivery


Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. Otherwise however, we do not offer returns unless the item is faulty.

If you have any issues, please get in touch with us at support@enemaku.com and we'll let you know what your next steps are.

Exchanges will incur shipping charges.

 

S U P P O R T

Contact us at support@enemaku.com if you run into any other issues at all.